QA · v1 · built for South Africa
Call-Black QA by Black Band Solutions is an AI-powered quality assurance command center for debt collection, customer care, and sales teams. Build your own scorecards, audit calls in English and South African vernaculars, catch attempted fraud, and schedule training automatically.
Build weighted scorecards per department — debt collection, customer care, sales, or your own. Auto-fail flags, versioning, templates included.
Drop in a call, get scored against your rubric with rationales and evidence quotes. Audio is deleted as soon as the audit completes.
isiZulu, isiXhosa, Afrikaans, Sesotho, and code-switched English — accurately transcribed and scored.
Identity theft, social engineering, account takeover, POPIA violations — flagged in real time with severity and evidence.
Every QA override trains the system. Coaching recommendations get sharper for every agent, every week.
Book 1:1s, role-plays, or e-learning straight from an audit. Branded emails go out with calendar invites attached.
The loop
Drag in a recording or connect your dialer. We never persist the audio.
AI transcribes, scores, and flags compliance & fraud risks.
QAs accept or refine the AI plan. Every edit teaches the system.
Schedule the right intervention — and watch the score climb.